Refunds & Cancellations
We want you to love your photographs. This page explains when orders can be cancelled or refunded, and where the law's usual 14-day online-shopping withdrawal right does and doesn't apply — because photographs made for you are treated specially under EU consumer law.
Digital downloads
When you buy digital photos, we deliver them promptly as a download tied to your account. By completing the purchase you consent to immediate delivery, and you acknowledge that once delivery has begun, the 14-day withdrawal right no longer applies to that digital content — this is the standard EU rule for digital purchases. If a download link expires before you managed to download, that's not a refund matter — contact us and we'll re-issue it.
Prints, framed photos, canvases and albums
These are made to your specification — your chosen photographs, sizes and options — so they fall under the EU exemption for personalised, made-to-order goods and cannot be cancelled once production has started. If you spot a mistake in your order, contact us immediately at info@snapartfoto.com — if production hasn't started, we'll fix or cancel it.
Faulty or damaged items
None of the above affects your legal rights when something is actually wrong. If a print arrives damaged, a frame is defective, or a digital file is corrupted or not what you ordered, tell us and we'll put it right — with a replacement, a corrected file, or a refund, as the situation calls for. These conformity rights are yours under EU consumer law and we honour them fully.
Prepaid packages
If your plans change before your ceremony, contact us as early as you can and we'll do our best to help — including moving your package to a different ceremony where possible. Once the ceremony's photos have been made available and you begin selecting photos against your package, the package is treated like any other order under the rules above.
How refunds are paid
Approved refunds go back the way the payment came: card payments are refunded to the card, Revolut payments back through Revolut. Refunds are processed promptly once agreed, and in any case within the time limits set by law.
How to reach us
For any order issue, email info@snapartfoto.com with your order number (it's in your confirmation email and under My Orders). We reply as quickly as we can.
Who you are buying from
Benjamin Sant, trading as Snapart Photography
Registered address: 11 Triq il-Vanilja, Mgarr MGR 2250, Malta
Studio: 266 Canon Road, Santa Venera SVR 9034, Malta
VAT registration number: MT18888201
WhatsApp: +356 9970 9242
Email: info@snapartfoto.com
